Windsor

Delivery Terms

The lead-time for our standard chairs and furniture is up to three weeks and for our bespoke chairs and furniture and adjustable beds, it’s up to four weeks. Walking sticks and rollators will usually be with you in three to four days.

 

Should a walking stick or rollator be out of stock for any reason, we will inform you as soon as possible of the expected date the goods will be available and give you the opportunity to decide whether to select an alternative or wait for the original item. Alternatively you can ask for a refund.

Delivery Charges

The delivery charge for orders under £100.00 excluding VAT is £7.50. Orders over £100.00 excluding VAT are inclusive of our standard delivery option.

Standard Delivery

Standard delivery for our chairs, furniture and adjustable beds is handled by a third party and includes ‘kerbside delivery’. This means that they will drive to the nearest access point possible to your address and you will be required to collect your goods from there. 

Please note that you will not receive any assistance from the driver to get the products into your home. If this causes any concerns for you, we would highly recommend considering our ‘white glove’ delivery option.

White Glove Delivery Service

We also offer an optional 'white glove' service. For a small additional charge we will bring your product into your home to the room you want it in, unpack it, carry out any required assembly, check the product is working correctly, give you some instruction on how to use the product then remove all the packaging materials for you. This service is available for just £175.00 + VAT. This is for delivery to one address only, but applies to any number of items.

Please note: For our ‘white glove’ service, it is your responsibility to make sure that there is clear access for the delivery team to the room you want the item delivered to. It is also your responsibility to ensure that the item purchased will go through your doorways and up any stairs. We will not accept any goods back because they cannot go through doorways or up stairs. 

 

Removal service

If you select our ‘white glove’ delivery service we can also take away your old chair or bed for a small charge. Our charges for this service are as follows:-

• Beds £50
• Chairs £40
• Settees £80
• Mattresses £40
• If 2 men required this is an additional £75.00

Please note that we may need to contact you prior to delivery to gain more details about the product to be recycled e.g. bed type.

 

Delivery Locations

The above standard and ‘white glove’ services and charges apply to all of the UK with the following exceptions: 

• Northern Ireland
• The Isle of Man
• The Isle of White
• The Scottish Highlands
• The Scottish Grampians 

Please contact us to discuss delivery options and charges for these areas.

Dimensions

The dimensions of our Express Riser Recliner Chairs are below:

• Super Petite - SW 20" x SD 20" x SH 17"
• Petite - SW 20" x SD 20" x SH 18.5"
• Standard - SW 20" x SD 20" x SH 20"
• Grande - SW 22" x SD 20" x SH 21"
• Super Grande - SW 24" x SD 20" x SH 21"

VAT exemption allows chronically sick or disabled people to buy eligible items at 0% VAT thus saving them money. Disabled people do not have to pay VAT when they buy equipment that has been designed solely for disabled people, or on the adaptation of equipment so they can use it. Also, VAT is not charged on certain services provided to disabled people, including some building work to adapt a disabled person's home and the hire of disability equipment like wheelchairs.

Goods and services on which you do not have to pay VAT are often referred to as 'zero-rated' or 'eligible for VAT relief'. The rules about VAT relief for disabled people are complex. Not everything that is supplied to disabled people is zero-rated for VAT. 

What proof do we need to provide?

In order to waive VAT on your purchase, the government requires a simple declaration to be made as to the nature of your disability at the time of ordering. No proof of your disability need be shown to any party at any time.

It's very easy to claim VAT relief, all we need to know is the name, address of the person the item is for. We don't need a doctor's letter or any reference numbers.

If you are eligible for VAT exemption please register here first before you checkout and then all you need to do is login on checkout to claim your exemption

Displayed Prices

All prices displayed on our website exclude VAT. If VAT is charged this will be calculated on checkout.

Who is eligible for VAT relief?

VAT law states that you must be 'chronically sick or disabled' to qualify for VAT relief.

A person is 'chronically sick or disabled' if they either:

•     have a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities
•     have a condition that doctors treat as a chronic sickness - like diabetes, for example
•     are terminally ill

A person with a temporary injury like a broken leg would not qualify, nor would a frail older person who is otherwise well and not disabled.

Things to Remember

We do NOT decide if an item is or isn't exempt and we don't make any more or less money if we charge you VAT or we don't charge you VAT. If you do not register for VAT exemption, or you are not eligible for VAT relief, we are obliged to charge you the full prevailing VAT on the whole of your order.

Not all products are eligible for VAT relief, so we are obliged to charge VAT at the prevailing rate for those products that are not VAT exempt. Postage charges are not eligible for VAT relief.

More information

You can find out more about VAT relief for disabled people on the HM Revenue & Customs website. If you cannot find the answer to your questions there, you can call their Charities Helpline, which covers VAT relief for disabled people.

Telephone: 0300 123 1073

The helpline is open 8.00 am to 5.00 pm, Monday to Friday. It is closed at weekends and bank holidays.