Farleigh metal bed

Delivery Terms

The lead-time for our standard chairs and furniture is up to three weeks and for our bespoke chairs and furniture and adjustable beds, it’s up to four weeks. Walking sticks and rollators will usually be with you in three to four days.

 

Should a walking stick or rollator be out of stock for any reason, we will inform you as soon as possible of the expected date the goods will be available and give you the opportunity to decide whether to select an alternative or wait for the original item. Alternatively you can ask for a refund.

Delivery Charges

The delivery charge for orders under £100.00 excluding VAT is £7.50. Orders over £100.00 excluding VAT are inclusive of our standard delivery option.

Standard Delivery

Standard delivery for our chairs, furniture and adjustable beds is handled by a third party and includes ‘kerbside delivery’. This means that they will drive to the nearest access point possible to your address and you will be required to collect your goods from there. 

Please note that you will not receive any assistance from the driver to get the products into your home. If this causes any concerns for you, we would highly recommend considering our ‘white glove’ delivery option.

White Glove Delivery Service

We also offer an optional 'white glove' service. For a small additional charge we will bring your product into your home to the room you want it in, unpack it, carry out any required assembly, check the product is working correctly, give you some instruction on how to use the product then remove all the packaging materials for you. This service is available for just £175.00 + VAT. This is for delivery to one address only, but applies to any number of items.

Please note: For our ‘white glove’ service, it is your responsibility to make sure that there is clear access for the delivery team to the room you want the item delivered to. It is also your responsibility to ensure that the item purchased will go through your doorways and up any stairs. We will not accept any goods back because they cannot go through doorways or up stairs. 

 

Removal service

If you select our ‘white glove’ delivery service we can also take away your old chair or bed for a small charge. Our charges for this service are as follows:-

• Beds £50
• Chairs £40
• Settees £80
• Mattresses £40
• If 2 men required this is an additional £75.00

Please note that we may need to contact you prior to delivery to gain more details about the product to be recycled e.g. bed type.

 

Delivery Locations

The above standard and ‘white glove’ services and charges apply to all of the UK with the following exceptions: 

• Northern Ireland
• The Isle of Man
• The Isle of White
• The Scottish Highlands
• The Scottish Grampians 

Please contact us to discuss delivery options and charges for these areas.

Whichever of our beautiful adjustable beds you choose, you can be assured of the same benefits and the same high level of quality.

Choosing your size:

Our adjustable beds are available in a range of width options to ensure you can select the perfect size to meet your needs. Our standard beds are offered in up to six sizes and our dual beds in up to three. 

Sleep with a partner?  

Why not consider a dual model bed as this enables you both to select the perfect position for your best possible night’s sleep. You can also each select the type of mattress to best suit your needs and preferences. 

Need a custom length? 

That’s no problem! We can reduce or extend the standard internal length of 6’6”. Possible sizes are between 5’8” and 7”.

 

Choosing your style:

For the majority of our customers the decision on which bed to purchase will simply be a matter of preferred aesthetics. Our divan and scroll beds are available in a range of fabric styles, designs and colours to help you find your perfect look. 

Can’t find quite the right design? 

We have so many fabric options available it would be impossible to show them here, so please do get in touch if you have something specific in mind and we’ll be happy to help make your vision a reality. 

Need to accommodate a mobile hoist, stand-aid or over-bed table? 

The Tattershall divan features a subtle cut-out feature at the base which enables a hoist, stand aid or over-bed table to be used, either now or as needs change in the future. 

Headboards

Our scroll and metal bed frames come with an integrated headboard.  We offer a range of optional headboards for our divan beds. 

Howard

A contemporary yet classic design, with smooth clean lines to give you a luxury finish. Upholstered in your choice of luxury fabrics, the Howard headboard will make any bed look sublime.

Warwick

A statement headboard to give your room the minimalistic look. With clean-cut horizontal lines this headboard has a chic stylish look that will complete your bed beautifully.

Kenilworth

Simple and stylish, the Kenilworth is the perfect understated choice to complement our beautiful divan beds.

Hardwick

 

This headboard boasts great silhouettes giving your room an edge of style. Sleek and elegant, this headboard will not only add support but will also give your bedroom a great new look.

Choosing your options and accessories:

We have a range of options and accessories that have been designed to your improve comfort, safety and convenience. 

Why not consider adding the option of massage to your bed to enhance your experience and ease you gently into sleep.

Our options and accessories can be viewed here

Choosing your mattress: 

Pocket-sprung:

Each individual spring is enclosed within its own fabric pocket and works independently from the other springs, reacting only to the pressure applied by the body to that specific area. This results in a mattress that delivers a greater degree of personalised support. Unlike standard mattresses, this 8” pocket-sprung mattress has been specifically designed to profile perfectly on our adjustable beds. A special adaptation to the sides of the mattress increases firmness, enabling easier transfers into and out of bed. 

Vasco (memory) foam pocket-sprung: 

We also offer a pocket-sprung mattress that incorporates a Vasco foam (memory foam) topper, which responds to natural body heat and conforms to the body’s natural contours, creating a feeling of being cocooned in comfort. This also spreads the sleeper’s weight more evenly, reducing pressure on the body’s bony areas such as the hips and shoulders. This extra layer of support increases the mattress depth to 9 – 10”.

Reflex foam:

Our Reflex mattress is made from a high-density responsive foam that provides support and a good level of firmness. Reflex foam incorporates tiny holes that gently adapt to body shape but bounce back at the same time. This offers firmer support and good spinal alignment. The foam density used is individual to your body weight and therefore is tailored to your needs. 

Vasco (memory) foam: 

Our memory foam mattress incorporates two distinct layers. The upper layer is comprised of memory foam which responds to natural body heat and conforms to the body’s shape, creating a ‘reflection’ of the body’s contours. This spreads weight evenly, reducing pressure on the body’s bony areas such as the hips and shoulders. The lower layer is made from Reflex foam, which is the same type as the mattress described above. All our mattresses are available in a range of sizes and levels of firmness to suit your choice of bed and your individual needs.

Our mattresses are manufactured to suit your weight, but we can adjust the level of firmness to accommodate a preference for a softer or firmer mattress. Please contact us to discuss your requirements.

And don’t forget, we can help you to choose the best possible solution

If you need some advice and assistance choosing your bed, don’t forget we offer a free, no-obligation assessment by a member of our experienced team either in your home or in your local showroom. 

As a proud member of the British Healthcare Trades Association we comply with their Trading Standards Code of Practice, so you can be assured of a professional, no-pressure approach.

Headboards

Our scroll and metal bed frames come with an integrated headboard.  We offer a range of optional headboards for our divan beds. 

Howard

A contemporary yet classic design, with smooth clean lines to give you a luxury finish. Upholstered in your choice of luxury fabrics, the Howard headboard will make any bed look sublime.

Warwick

A statement headboard to give your room the minimalistic look. With clean-cut horizontal lines this headboard has a chic stylish look that will complete your bed beautifully.

Kenilworth

Simple and stylish, the Kenilworth is the perfect understated choice to complement our beautiful divan beds.

Hardwick

 

This headboard boasts great silhouettes giving your room an edge of style. Sleek and elegant, this headboard will not only add support but will also give your bedroom a great new look.

 

Massage system: 

The option of adding massage to provide a therapeutic and soothing experience is available for all our beds. Massage can help to relieve the stresses and strains of the day so that you are able to relax into a restful sleep. 

We have three massage options available:

• Massage 5 point: 
• Five motors are integrated equally within the mattress. 
• Suitable for Reflex and memory foam mattresses only. 
• Not recommended if you have a pacemaker
• Massage 10 point: 
• Ten motors are integrated equally in five zones within the mattress to give a more powerful massage. 
• Suitable for Reflex and memory foam mattresses only. 
• Not recommended if you have a pacemaker
• Massage VRT6: 
• This two zone massage system has adjustable intensity and enables you to adjust the position of the bed as well as give a gentle massage from the same handset.
• Suitable for all mattresses.

Cot-sides: 

Our three-bar cot sides can be fitted to our divan and scroll bed models and are made from chrome-plated steel. You can have them supplied as a kit or you can select the option to have them fitted by us. 

Custom length and height: 

The standard internal length of our beds is 6' 6". We can manufacture your bed to any length between 5' 8" and 7'.

The standard height from the floor to the top of the mattress is 22" (23" for the pocket sprung mattress with memory foam topper). You can specify any height between 16-30" for pocket sprung mattresses and 18-30" for Reflex and memory foam mattresses.

Hi-Lo lifters: 

An additional electric motorised structure can be fitted to the bed that elevates the bed action and mattress. 

• Can be very useful if a carer needs to deliver care as it will bring the bed up to a good ergonomic height for them. 
• The static position of the bed when not adjusted is 24” to the top of the mattress. 
• Brings the mattress up to a maximum height of 38”. 
• Available in 2ft 6”, 3ft and 4ft wide options. 

Link twin 

This option securely links twin beds. Beds can later be moved apart as desired.

VAT exemption allows chronically sick or disabled people to buy eligible items at 0% VAT thus saving them money. Disabled people do not have to pay VAT when they buy equipment that has been designed solely for disabled people, or on the adaptation of equipment so they can use it. Also, VAT is not charged on certain services provided to disabled people, including some building work to adapt a disabled person's home and the hire of disability equipment like wheelchairs.

Goods and services on which you do not have to pay VAT are often referred to as 'zero-rated' or 'eligible for VAT relief'. The rules about VAT relief for disabled people are complex. Not everything that is supplied to disabled people is zero-rated for VAT. 

What proof do we need to provide?

In order to waive VAT on your purchase, the government requires a simple declaration to be made as to the nature of your disability at the time of ordering. No proof of your disability need be shown to any party at any time.

It's very easy to claim VAT relief, all we need to know is the name, address of the person the item is for. We don't need a doctor's letter or any reference numbers.

If you are eligible for VAT exemption please register here first before you checkout and then all you need to do is login on checkout to claim your exemption

Displayed Prices

All prices displayed on our website exclude VAT. If VAT is charged this will be calculated on checkout.

Who is eligible for VAT relief?

VAT law states that you must be 'chronically sick or disabled' to qualify for VAT relief.

A person is 'chronically sick or disabled' if they either:

•     have a physical or mental impairment that has a long-term and severe effect on their ability to carry out everyday activities
•     have a condition that doctors treat as a chronic sickness - like diabetes, for example
•     are terminally ill

A person with a temporary injury like a broken leg would not qualify, nor would a frail older person who is otherwise well and not disabled.

Things to Remember

We do NOT decide if an item is or isn't exempt and we don't make any more or less money if we charge you VAT or we don't charge you VAT. If you do not register for VAT exemption, or you are not eligible for VAT relief, we are obliged to charge you the full prevailing VAT on the whole of your order.

Not all products are eligible for VAT relief, so we are obliged to charge VAT at the prevailing rate for those products that are not VAT exempt. Postage charges are not eligible for VAT relief.

More information

You can find out more about VAT relief for disabled people on the HM Revenue & Customs website. If you cannot find the answer to your questions there, you can call their Charities Helpline, which covers VAT relief for disabled people.

Telephone: 0300 123 1073

The helpline is open 8.00 am to 5.00 pm, Monday to Friday. It is closed at weekends and bank holidays.